Consumer info

ELTIM webshop
is optimised for comfortable reading with all kinds of equipment. It will automatically adapt to the size of your screen, also if you rotate your device or zoom in/out.
At the left top, under our ELTIM logo the PRODUCTS knob folds out our product categories and their subcategories "harmonica" wise. Multiple clicking on the PRODUCTS knob (mostly) will show the categories blockwise with pictures, which is more easy to read on smartphones.
In order to make our website as compact as possible, articles are shown in headlines first. If you double click on the item you mostly get way more information and our stock status as well.

Although it is not neccessary, you could register yourself in our database. In that case you'll only have to enter your adress data once, make a wishlist, etc.  Adding an article in your wishlist by selecting the ♥ knob.
It is always possible to enter your data without login. Then you have to fill in your personal data every time you place a new order.
Our website is running under secured (https:) conditions, so your data is encrypted and secured while transferring. Most other webshops don't!
We do not use your data for other purposes than order handling and transport.

Article search
Article search is most convenient in our webshop. Just fill in the type, brand, group, value, etc.  in the right upper corner and we show them. F.e. filling in "22uF" will show all capacitors 22uF we have in our program.  No difficult select tables required.

Unless noted otherwise, and unlike lots of other webshops, all listed prices are per piece / meter in €, and local VAT (BTW, MwST) of 21% is included ! !     So, with us no tricks with ex. VAT (f.e. USA !) or discount prices listed on never required quantities, at the end VAT charged, etc.
Customers outside the EU do not have to pay this  21% VAT (BTW) to us, but to their local customs and will automatically be deducted, but only if you fill in the correct country in your adress fields!  
Custom charges are calculated automatically for Norway and Switserland, but please enter the correct country.

Small orders
In the recent past we got a lot of ultrasmall orders (2 resisitors, single sapphire needle, etc.) which took too much about unpaid work. So, now we have a minimum handling/freight charge of € 15,00, no matter what's in the package up to 1kg. Unless it's expensive it will be sent in a mail enveloppe.
Due to lower costs this will have no Track & Trace code. So, please don't ask for it then.
Heavier parcels we (and DPD) charge per 28kg, each parcel with it's own Track & Trace code and insured up to €500,- per parcel.  Large and/or heavy orders could come in more than one parcel, where each parcel is charged.
The freight charge also differs depending the travelling distance and is calculated per country, so enter your country!
Unlike most other webshops we pack your items shock and press proof by filling the box properly with figure 8 foam filling. So, with us no pressed cartons or broken parts due to bad packing. And, our boss isn't forcing us to pack it within 30 seconds or even less......
We get questions about goods versus freight costs. Please note that the goods value inside a package has no link with true freight charges, sending a stone brick or a gold bar has the same freight charges! So please don't call/mail us about too high freight charges please. If so, better to buy it more local.
With parcel shipments you will get a trackingnumber from DPD as soon as they accepted and scanned the shipment.  Please, do not contact us for a tracking number, you will get it by an automated system as we also mention in our shipping mail, we already get so main mails.....

Ordering from inside EU
We charge you 1:1 freight costs beeing not "market conform" indeed. Since we / DPD are asking more then large companies do some more info:
DPD is not the cheapest indeed, but unlike most companies DPD people don't have to work for you in their own time (happens), get normal paid like you, work under normal conditions and are acknowledged as the most environmental "friendly" transport company. Also, they have many Pickup stores where you can collect your parcel. Also and unlike Chinese and USA based shops, transport costs are not subsidised!
You will automatically receive a tracking code after DPD scanned your parcel. Once having this tracking number you can follow it while travelling throug Europe and get a time slot when it arrives at your adress. Sometimes you even can follow the local transporter van. Please do NOT ask for this number, we already got a lot of mail. As said, you will get it automatically!

Ordering from outside EU
ELTIM audio BV ships worldwide actually with the Netherlands as base. International shipping is quite expensive due to the work done. For shipping outside EU we also have to prepare documents for your customs office, etc. Due to all this extra, unpaid work we will no longer accept orders from outside EU < € 100,-. Unlike Chinese shops freight is not subsidised by the EU (we do not understand this at all, subsidising competing non EU companies with EU money...), so we need to charge you in full at 1:1 charge. This could be up to around € 85,- depending weight.

You can pay by Paypal or bank transfer for a long time already. Since spring 2020 we will also implemented a lot of other payment methods:

Some of them already work, some take some more time implementing.
So, if the one you selected doesn't work (yet), try another please.
Some payments go via our payment provider Sisow, so reading this name is OK !

T +31 595 491748

Please note that all underscored text and most puctures and logo's in our website
hide extra information, like data, email adres or website, f.e. click on PAYPAL
above and you will be linked to the Paypal website for more information.
By doing so, our website itself is most compact, increasing readability.